Returns & Exchange

The Whaka100 | Shop is the merchandise store for the official store for the Whaka100 Mountain Bike Marathon® owned and operated by Nduro Events. The Whaka100 | Shop abides by the Fair Trading Act and the Consumer Guarantees Act .

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at shop@whaka100.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@whaka100.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Products purchased at the Whaka100 | Shop are not eligible for a refund if the purchaser has a "change of mind" on their purchase. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Consumer Rights
For further information and guidance, please refer to The Ministry of Business Innovation and Employment, Consumer Protection website